Frequently Asked Questions
Find answers to all your questions about 499 tk here
From opening an account to depositing and withdrawing via bKash and Nagad, and the details of cricket betting — this page brings together detailed answers to the questions 499 tk users ask most. Use the index below to jump straight to any section.
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Account questions
Answers to questions about opening a new account, login issues, and updating personal details.
To open an account at 499 tk you need an active mobile number and a valid national ID or proof of age. Enter your name, mobile number, and password in the registration form, then verify with an OTP. Remember, you must be at least 21 years old to join 499 tk. You can start registration directly from the 499 tk Login page.
Click the "Forgot password?" link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password. The whole process takes just a few minutes. If the OTP does not arrive, contact 499 tk's 24/7 live chat support.
If you enter the wrong password several times in a row, or suspicious activity is detected, 499 tk may temporarily block the account for security. In that case, contact live chat directly and verify your identity. The issue is usually resolved quickly. Use a strong password going forward to keep your account secure.
Yes, you can log in from a new device. However, as a security measure, 499 tk may ask for OTP verification the first time you log in from a new device. If you use a public or shared device, always log out when you are done and do not save your password. Your information is protected through an SSL-secured connection.
To change personal details such as your mobile number or name, contact the 499 tk support team. After verifying your identity, they will make the necessary changes. Creating or operating an account in someone else's name is not allowed — it is a violation of the terms and conditions.
No. Under 499 tk's policy, each player may operate only one account. If multiple accounts are found, 499 tk reserves the right to close them and forfeit the funds held in them. Use a single account to be eligible for the welcome bonus and other benefits.
How to withdraw
Questions about the withdrawal process, timing, minimum amounts, and how to withdraw bonus winnings.
Withdrawals from 499 tk via bKash, Nagad, or Rocket normally reach your mobile wallet within 1 hour. There may be a slight delay on bank holidays or during periods of unusually high requests. You can check your withdrawal status directly from the account panel.
A "Pending" status means the request is going through the verification process. 499 tk normally completes processing within 1 hour. If more than 1 hour has passed, contact live chat with your request number to get an update. If your account verification (KYC) is not yet complete, your first withdrawal may take a little longer.
The 499 tk welcome bonus is 150%, up to ৳10,000. To withdraw bonus winnings you must meet the wagering requirement — the bonus amount must be wagered 25 times. For example: if you deposit ৳1,000 you receive a ৳1,500 bonus, and once you complete ৳1,500 × 25 = ৳37,500 in wagers, you can withdraw the winnings from that bonus.
The minimum withdrawal amount at 499 tk is ৳1,000. Amounts below this cannot be withdrawn. The same rule applies to all three methods — bKash, Nagad, and Rocket. Before requesting a withdrawal, make sure your account balance meets the minimum limit.
You can withdraw from 499 tk via bKash, Nagad, and Rocket. When withdrawing, you must use a wallet registered in your own name — sending funds to someone else's wallet is not possible. 499 tk VIP members may receive faster processing on a priority basis.
For accurate information on any charges that apply to withdrawals, check the payment section of your account or contact live chat support. The support team can answer any withdrawal-related questions in both Bangla and English. It is always a good idea to read the latest terms and conditions.
Deposit questions
Rules for depositing via bKash, Nagad, and Rocket, minimum amounts, and solutions to common problems.
The minimum deposit at 499 tk is ৳200. This limit applies equally to bKash, Nagad, and Rocket. You can start playing slot games from as little as ৳200. New players have the opportunity to receive a 150% bonus on their first deposit, up to ৳10,000.
Log in to your account, go to the "Deposit" option, and select Nagad. Send the required amount to the Nagad number provided, then enter the transaction ID in the form. Your balance is usually credited within a few minutes. The minimum deposit is ৳200. If you have any issues, provide the Nagad transaction ID to live chat.
First, confirm the transaction ID from your bKash app. Then contact 499 tk's live chat support and provide the transaction ID, amount, and time. The balance is usually added manually very quickly. Also check whether the correct reference number was entered at the time of the deposit.
Yes, you can deposit into 499 tk using Rocket (Dutch-Bangla Bank's mobile wallet). The process is the same as bKash or Nagad — log in to your account and select Rocket from the deposit page. The minimum deposit is ৳200 and all other rules are the same.
For accurate information on any charges that apply to deposits, use 499 tk's payment page or live chat support. Mobile wallets (bKash, Nagad, Rocket) may charge their own transaction fees — that is governed by each service's own policy. Read the terms and conditions to confirm the latest payment terms at 499 tk.
Cricket betting Q&A
Rules, markets, and settlement methods for betting on BPL, T20 World Cup, and international matches.
The 499 tk cricket betting section offers markets including Match Winner, Toss Winner, Top Batsman, Top Bowler, Over/Under Runs, Innings Total, and more. You can bet on BPL, IPL, T20 World Cup, and ICC tournaments. Markets continue to update while a live match is in progress.
In a multi-bet, selections from several matches are combined and all the odds are multiplied together. For example: if three selections have decimal odds of 1.50, 1.60, and 1.70, the combined odds are 1.50 × 1.60 × 1.70 = 4.08 (approximately). A ৳100 stake would return ৳408 if all selections win. However, if even one selection is wrong, the entire ৳100 is lost.
If a match is completely abandoned or declared no-result due to rain, Match Winner bets are generally voided and the stake is refunded. However, markets settled under the Duckworth-Lewis method or where the required number of overs has been completed may be settled with a result. Check the rules for the specific market for the exact policy.
Yes, in-play betting is available at 499 tk during cricket matches. In live markets, odds change with every ball or over, so decisions need to be made quickly. Live betting is especially popular for Bangladesh Tigers matches and BPL games. A good internet connection makes the live betting experience much better.
In the BPL (Bangladesh Premier League), because the matches involve local teams, information about the form of local players is more readily available. In international matches (IPL, T20 World Cup, ICC), the number of markets is generally higher and odds are more competitive. In both cases, the same minimum deposit of ৳200 applies at 499 tk.
In a limited-overs match there are usually two outcomes — Team A wins or Team B wins. Suppose Team A's odds are 1.80 and Team B's odds are 2.00. If you place a ৳1,000 bet on Team B and Team B wins, you receive ৳2,000 back (৳1,000 profit); if Team A wins, you lose the full ৳1,000. These figures are examples only — live odds change.
Still have questions?
Our 24/7 support team is always ready to answer any question you have.
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If you cannot find the answer to your question on this FAQ page, the 499 tk support team can help you directly. We are available seven days a week, twenty-four hours a day, in both Bangla and English. For the fastest resolution, join live chat or send us a detailed email.
Live chat support
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For detailed questions or complaints with documents, email us at: [email protected]To learn about responsible gaming, read the responsible gaming page. Remember, 499 tk is strictly for users aged 21 and above.